Service Guarantee
What our 3-month service guarantee covers, and how to make a claim.
Every floor, done properly
3-month guarantee
Every restoration is backed by our 3-month service guarantee.
A clean home
Extraction at source and sealed doorways keep dust out of your home.
On time, on price
We start when we say and the price on your quote is the price you pay.
Properly insured
Public liability cover for homes, schools and public buildings.
Aftercare advice
We tell you exactly how to look after your new finish.
Safe finishes
Water-based lacquers and natural oils with very low odour.
How our guarantee works
What the guarantee covers
Every floor we restore is covered by a 3-month service guarantee, starting on the day the work is completed. If anything we did is not right within that period, we return and fix it at no cost to you.
The guarantee covers faults including:
A finish that peels, lifts or does not cure as it should
Visible sanding marks or uneven sanding left by our machines
Patchy or uneven staining that differs from the agreed sample
Boards or blocks we repaired or replaced that come loose under normal use
The guarantee applies under normal domestic or agreed commercial use, provided the aftercare advice we give you is followed.
What is not covered
Gap filling is excluded from our service guarantee. Wooden floors are a natural material and move with the seasons and with the building itself. As boards expand and contract, resin filler or pine slivers can crack, shrink or drop out, and gaps can reopen. This is the nature of the timber rather than a fault in the work, so we cannot guarantee it — see our gap filling page for more on how we approach it.
The guarantee also does not cover:
Damage from water, leaks, flooding or standing spills
Marks from furniture moved or used without protective pads
Damage from pets' claws, high heels, grit or wheeled equipment
Existing defects in the subfloor, joists or structure, damp, or movement in the building
Natural colour change in the timber from light and ageing
Damage from unsuitable cleaning products or lack of maintenance
How to make a claim
Spotted something? Get in touch with a short description and some photos. We will inspect the floor and, where the issue is covered, book in the remedial work at no cost. The guarantee forms part of our terms and conditions.